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Adcropper Support
Need help with Adcropper? We're here to help.
Find guidance for your account, subscription, campaigns and integrations, or contact our team for assistance.
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Contact support
For product questions, account issues or technical problems, email us at:
support@adcropper.comTo help us understand your request, please include:
- check_circleA short description of the issue or question.
- check_circleThe email address associated with your Adcropper account, if applicable.
- check_circleThe feature or page where the issue occurred.
- check_circleRelevant error messages and, where helpful, screenshots with sensitive information removed.
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Keep your secrets out of email
Please don't send passwords, payment card details, API keys, access tokens or other sensitive credentials by email.
Billing
Privacy requests
Help topics
What can we help with?
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Account & login
Contact us if you need help with:
- Signing in with your email address and password.
- Accessing your account or workspace.
- Account settings or account-related errors.
- Requests related to account closure.
If you can't sign in, describe what happens when you try and include any error message. Do not include your password.
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Subscriptions & billing
For questions about your subscription, charges, invoices or billing details, contact contact@adcropper.com. Include the email address associated with your account and the relevant invoice or transaction reference, if available. Do not email your full payment card details.
Need help using Adcropper's tools? Contact us about:
- Accessing brands, campaigns, sets and related content.
- Creating, editing or organizing content.
- Permissions or access issues within your workspace.
- Unexpected behavior or technical errors when using the product.
When reporting an issue, tell us which brand, campaign or set is affected, if applicable. Share only the information needed to investigate your request.
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AI integrations & MCP
Adcropper supports integrations through the Model Context Protocol (MCP), including use with Claude and ChatGPT. Depending on your permissions and the available tools, these integrations can help you access, create and edit Adcropper content.
For setup guidance, sign-in information, example requests and troubleshooting, see the MCP setup guide.
If you run into a connection error or a permissions problem, contact support@adcropper.com. Include the platform you're using (Claude or ChatGPT), the action you attempted and any error message. Do not send account passwords or integration credentials.
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Privacy & security
For requests about personal information, access to your data, correction or deletion, or suspected account security issues, email our Data Protection Officer at privacy@adcropper.com.
How Adcropper collects and processes data is described in our Privacy Policy and Terms of Service.
If you suspect unauthorized access to your account, contact us and describe the situation without sharing passwords or other secrets.
FAQ
Frequently asked questions
How can I contact Adcropper support?add
Email support@adcropper.com with a description of your question or issue.
I can't sign in. What should I do?add
Check that you're using the email address linked to your Adcropper account. If sign-in still fails, contact support with the error message you receive. Never share your password.
Where can I get help with my subscription or invoices?add
Email contact@adcropper.com from your account email and include any relevant invoice or transaction reference, if available.
How do I connect Adcropper to Claude or ChatGPT?add
See the MCP setup guide for instructions and examples. If you need further help, email support@adcropper.com.
Can I request access to, correction of, or deletion of my personal data?add
Yes. Send a privacy request to privacy@adcropper.com. It is handled in line with applicable law and our Privacy Policy; we may need to verify your identity to protect your account and data.
What information should I include when reporting a bug?add
Tell us what you were trying to do, what happened instead, and any error message. Screenshots help if sensitive information is hidden.
Didn't find what you need? Email support@adcropper.com and we'll get back to you.